Key Responsibilities

1. Sales & Business Growth Own monthly targets for memberships, renewals, and upsells.

Drive walk-in/trial conversions through effective consultations.

Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

2. Centre Operations Management Ensure smooth daily operations using the prescribed checklist tools.

Oversee class schedules, trainer punctuality, and session readiness.

Conduct daily facility audits to maintain cleanliness, safety, and brand standards.

Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.

Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement Build strong rapport with members to create a welcoming, community-driven environment.

Resolve escalations and ensure a smooth before/during/after-class experience.





Capture and document feedback from members and trainers for continuous improvement.

Uphold Cultfit’s service quality and act as the primary representative of the centre.

What Success Looks Like

Meeting/exceeding sales and conversion targets.

A consistently smooth, compliant, and high-performing centre.

High member satisfaction, retention, and NPS.

Strong centre ambience, audit scores, and operational excellence.

Qualifications & Skills Bachelor’s/Diploma degree.

2–5 years of experience in sales, operations, hospitality, retail, or service roles.

Strong communication and customer-handling skills.

High ownership and problem-solving ability.

Positive to have: Passion for fitness, wellbeing, and community building.

📌 Associate Center Manager (Mumbai)
🏢 Cult.fit
📍 Mumbai