Lead and manage a 60–100 member Video KYC operations team in a high-volume, regulated setup

Own end-to-end operational delivery, ensuring strong SLA adherence

Monitor and improve AHT, TAT, productivity, and conversion metrics

Drive staffing, shift planning, and overall operational efficiency

Build and manage Team Leaders, QA, and frontline agents

Conduct performance reviews, coaching interventions, and manage attrition

Ensure audit, regulatory, and internal compliance adherence

Improve QA accuracy, reduce errors, and strengthen fraud-prevention practices

Own key metrics: SLA adherence, productivity per agent, QA %, escalation TAT, attrition rate

Maintain dashboards, report KPIs, conduct client reviews, and manage vendor governance

IDfy is building the foundational layer of trust for the contemporary world, providing the essential infrastructure that global businesses, from digital banks to e-commerce giants, rely on to operate securely.

Our unified,



AI-powered TrustStack integrates three core platforms; OnboardIQ, OneRisk, and Privy, to ensure that customer onboarding is secure, risk management is smarter, and privacy compliance is effortless, with a proven track record of processing over 200 million unique verifications annually.

IDfy has established itself as a dominant force in Southeast Asia, anking amongst the top players in the Philippines and expanding rapidly across Indonesia and Singapore. Our momentum continues to build with a strong, growing presence in the UAE and an active roadmap for entry into Australia.

From opening a bank account to securing a new job, IDfy ensures every interaction is backed by verified trust, empowering businesses to unlock global growth with absolute confidence.

📌 Assistant Manager - Video KYC (Mumbai)
🏢 IDfy
📍 Mumbai