Key Responsibilities

- Manage end-to-end travel operations for domestic and international travel.

- Oversee flight, hotel, visa, insurance, rail, and ground transportation bookings.

- Ensure timely ticket issuance, amendments, cancellations, refunds, and revalidation.

- Handle complex travel itineraries and provide effective travel solutions.

- Lead and mentor the travel operations team to achieve service excellence and operational efficiency.

- Monitor daily operations, productivity, and service quality against defined SLAs.

- Coordinate with airlines, hotels, visa agencies, consolidators, and other travel partners.

- Build and maintain strong relationships with vendors and negotiate competitive commercial terms.

- Ensure compliance with client travel policies, company SOPs, and industry regulations.

- Resolve customer escalations and manage critical travel disruptions effectively.

- Monitor travel costs and identify opportunities for process improvements and cost optimization.

- Prepare operational MIS reports, dashboards, and performance metrics.





- Drive automation and continuous improvement initiatives to enhance operational efficiency.

- Support business growth by collaborating with sales and account management teams for recent client onboarding and transition

Required Skills

- Exposure in Corporate Travel Management

- Strong knowledge of domestic and international travel operations.

- Hands-on experience in flight ticketing, itinerary planning, fare construction, refunds, exchanges, and reissuance.

- Experience with GDS platforms such as Amadeus, Sabre, or Galileo.

- Knowledge of visa processes, travel insurance, and international travel documentation.

- Strong vendor management and stakeholder management skills.

- Excellent problem-solving and customer service orientation.

- Strong analytical, communication, and leadership skills.

- Proficiency in Microsoft Excel and operational reporting.

📌 Assistant Manager (Hyderabad)
🏢 Pricol Experia Private Limited (Formerly Pricol Travel Private
📍 Hyderabad