Assistant Manager - Housing and Homelessness (Sanctuary Emergency Accommodation)

Salary: £33,000 p.a.

Full-time (40 hours per week) with a 30min paid lunchbreak.

Monday 11:00am-7:00pm

Tuesday 10:00am-6:00pm

Wednesday 12:00pm-8:00pm

Thursday 12:00pm-8:00pm

Friday 1:00pm-9:00pm

You will also be rostered to work on bank holidays.

Closing date: 9am 5th October 2026

Interview dates: tbc

Employees are eligible for Medicash (a non-contractual benefit), 33 days paid holiday, and a long service award (after five years).

Our Emergency Accommodation offers short-term accommodation (25 bedrooms), as well as support, meals and laundry facilities. Staff work with other services to provide a tailored package for each person while helping them towards moving into longer-term accommodation.

We are looking for a recent assistant manager to support the Emergency Accommodation manager. The assistant manager will focus on the day-to-day operations of the service, supporting staff with service users and delegating responsibilities to the staff team. We are looking for a person who has a desire to help people who are experiencing homelessness.

You may already have knowledge and understanding of homelessness, maybe through a previous job, as a volunteer, or through your own lived experience.



You will be the sort of person who sees people experiencing rough sleeping or sofa surfing as a person, not just as ‘rough sleepers’ or ‘service users’.

You will be self-aware, compassionate, non-judgmental, and have a strong degree of emotional intelligence. You will have excellent skills in communication, prioritisation, and administration. You will be able to inspire, motivate, and encourage others enabling them to grow and develop in their roles. You will be able to respond flexibly, confidently and professionally to any challenges which arise.

To apply, please complete the application form and upload your CV showing how you meet the person specification and stating which role you are interested in.

Please read the job pack below for all the details and for more information, please contact Ekta Gurney, HR Advisor, [email protected] or 01923 210 680.

Interested candidates are advised to apply early as applications will be reviewed throughout the recruitment period. We reserve the right to close the advert early.

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New Hope, 67 Queens Road, Watford, WD17 2QN Tel: 01923 210 680 Registered Charity No. 1080784 Company No. 03969063

Registered office: New Hope, 67 Queens Road, Watford, WD17 2QN.

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🏢 New Hope Trust
📍 Kolkata