Key Responsibilities:

Operations Management

- Oversee day-to-day operations across assigned locations.
- Ensure adherence to company policies, procedures, and operational standards.
- Monitor operational performance and implement process improvements.
- Drive efficiency, quality, and cost optimization initiatives.

Team Leadership

- Lead, mentor, and support Branch Managers and operational teams.
- Conduct regular performance reviews and provide coaching.
- Identify training needs and support employee development programs.
- Foster a culture of accountability, collaboration, and continuous improvement.

Business Performance

- Achieve operational and financial targets for the assigned area.
- Analyze key performance indicators (KPIs) and develop action plans for improvement.
- Monitor budgets, expenses, and resource utilization.
- Support revenue growth initiatives and business expansion activities.

Customer Experience

- Ensure high levels of customer satisfaction across all locations.
- Address escalated customer concerns and implement corrective actions.
- Monitor service quality and drive customer-centric initiatives.

Compliance & Risk Management

- Ensure compliance with regulatory requirements and company policies.
- Conduct operational audits and risk assessments.




- Implement corrective actions to address compliance gaps.
- Maintain health, safety, and security standards.

Reporting & Analysis

- Prepare and present operational reports to senior management.
- Monitor area performance metrics and identify trends.
- Recommend strategic improvements based on data analysis.

Required Qualifications:

- Bachelor's Degree in Business Administration, Operations Management, Logistics, or related field.
- MBA preferred.
- 5-10 years of experience in operations management, preferably managing multiple locations.
- Experience in team leadership and performance management.

Required Skills:

- Solid leadership and people management skills.
- Excellent communication and stakeholder management abilities.
- Strategic thinking and problem-solving skills.
- Financial and budget management knowledge.
- Data analysis and reporting capabilities.
- Proficiency in MS Office and business management systems.
- Ability to work under pressure and manage multiple priorities.

Key Performance Indicators (KPIs):

- Operational efficiency and productivity.
- Customer satisfaction scores.
- Revenue and profitability targets.
- Compliance audit results.
- Employee engagement and retention.
- Cost control and budget adherence.

📌 Area operations Manager (Pune)
🏢 equitas small finance bank
📍 Pune