Job Requirements

Role/ Job Title: Area Head - JLG

Function/ Department: JLG

Job Purpose:

'Ensuring high class portfolio quality by maintaining collections efficiency with consistent growth in portfolio along with maintaining high compliance standard

Roles & Responsibilities:

'• Primarily responsible for sales and collections of JLG product.

- Maintaining high class Collections efficiency across buckets as desired by the bank. Current bucket collections to be above 99.5%
- NTB acquisition of customers with retention of existing customers
- Constant growth in the portfolio by increasing number of customers and consistently delivering desired disbursal amount.
- High compliance standards with continuous portfolio checks. Ensuring minimum governance issues and process lapses
- Ensuring best customer service with minimum/zero escalations




- Driving digital initiatives within the product.

Secondary Responsibilities:

'• Share best practices and competitive intelligence with other regions and clusters to foster knowledge exchange and consistent performance.

- Uphold high ethical standards and ensure adherence to all statutory and regulatory guidelines.
- Drive livelihood development and community upliftment initiatives, aligning with the bank’s broader social responsibility goals.
- Empower team by offering continuous training, coaching, and mentorship to enhance productivity and service quality.

Qualifications:

Graduate

Years of Experience:

5 – 10 years of relevant experience.

📌 Area Head - JLG (Madhya Pradesh)
🏢 IDFC FIRST Bank
📍 Madhya Pradesh