Role & responsibilities

- Provide L1/L2 support for business-critical ERP, POS, Retail, CRM, and other applications.

- Monitor application performance and troubleshoot functional, technical, and user issues.

- Handle billing, inventory, pricing, master-data, transaction, and synchronization issues.

- Perform SQL queries for troubleshooting, data validation, and reporting.

- Monitor and troubleshoot API, REST, JSON, XML, and application integration issues.

- Manage incidents, service requests, RCA, and SLA compliance through ITSM tools.

- Support UAT, application upgrades, patches, releases, and production deployments.

- Coordinate with vendors and internal teams for issue resolution and application enhancements.

- Maintain SOPs, troubleshooting guides, application documentation, and support reports.

- Provide application guidance and support to business, finance, sales, warehouse, supply chain, and store teams.

Preferred candidate profile

📌 Application Support Engineer (Bengaluru)
🏢 Royaloak Incorporation
📍 Bengaluru