We are seeking an experienced L3 Application Support Engineer with strong PHP/Laravel expertise for production backend support, along with working knowledge of AWS and containerized deployments. The ideal candidate will have 5 to 7 years of experience supporting live transactional web platforms, with hands-on experience in MySQL/PostgreSQL, Redis/Valkey, Docker, and AWS ECS. The role requires end-to-end ownership of production incidents, from L3 triage and root-cause analysis through deployment coordination, while collaborating with frontend, mobile, and DevOps teams.

Key Responsibilities:

- Own L3 triage and resolution of incidents across all production APIs, websites, and portals.

- Diagnose and resolve application errors, queue/job failures, and performance bottlenecks in production

- Troubleshoot and debug critical production incidents by analysing application performance, MySQL/PostgreSQL query plans, slow-query logs, and Redis/Valkey cache and session diagnostics.

- Monitor and support AWS ECS containers, including CloudWatch log analysis, service redeployment, and coordination on scaling or health-check issues.

- Serve as the technical liaison with the support vendor by triaging tickets, validating RCAs, and progressively transitioning vendor-managed support areas in-house.

- Maintain and improve technical documentation, runbooks, monitoring coverage, and service/database health checks

- Escalate and document security- and fraud-related incidents in accordance with governance processes.





- Transition from production support into feature development, building and enhancing application functionality.

- Mentor junior developers and contribute to continuous improvement of engineering practices.

- Participate in code reviews, technical design discussions, and sprint planning.

Technical Skills and Experience:

- PHP 8.x and Laravel (versions 9 through 12/13) with robust debugging ability in an existing, multi-repo codebase.

- Laravel Octane/Swoole understanding of long-running worker processes and their failure modes.

- MySQL and PostgreSQL — comfortable reading/writing queries, indexes, and diagnosing performance issues.

- Redis/Valkey — caching, session, and queue driver troubleshooting.

- Docker and AWS ECS — reading logs, redeploying containers, basic task-definition/environment changes.

- Linux CLI fundamentals — log tailing, process inspection, basic networking (curl, DNS, ports).

- Experience working in a production support/L2-L3 role for a live SaaS or transactional platform (fintech, logistics, ride-hailing, e-commerce are strong analogs).

Good to Have:

- Working knowledge of JavaScript/TypeScript with React or Preact, Vite, and Tailwind.

- Exposure to Node.js/Express/Socket.IO and JWT-based authentication.

Experience:

- 5–7 years of experience, with at least 1–2 years in production support/SRE-adjacent role on a live PHP/Laravel platform.

- Demonstrated ability to progress from production support into feature development on the same codebase.

📌 Application Support Engineer (PHP/Laravel) (Coimbatore)
🏢 Eagle Fleet Services
📍 Coimbatore