Role: Application Support Engineer

Who You Are (Basic Qualifications)

- 3–5 years' experience in Application Support, Technical Support, or Developer Support for enterprise or business‐critical applications
- Working knowledge of: React, JavaScript, HTML & CSS, PowerApps, SQL
- Ability to debug and understand application code at a functional level
- Good understanding of application workflows, business processes, and user behavior
- Familiarity with logs, error handling, and monitoring outputs
- Explicit and effective communication skills for end‐user and team interactions
- Comfortable working shift schedules and participating in on‐call rotation

What Will Put You Ahead

- Experience with Azure or other cloud platforms
- Familiarity with Microsoft Power Platform (Power Automate, Power BI)
- Basic understanding of API integrations, backend services, and data flows
- Exposure to monitoring and alerting tools (Application Insights, Azure Monitor, etc.)
- Experience with ticketing and ITSM tools such as ServiceNow or Jira
- Awareness of ITIL concepts (Incident, Problem, Change Management)

What You Will Do

- Act as the primary point of contact (L1/L2)



for all application‐related incidents, service requests, and user queries
- Manage user access, roles, and permissions, ensuring compliance with security and governance standards
- Investigate, troubleshoot, and resolve application issues by analyzing logs, application behavior, data, and configurations
- Perform initial root cause analysis (RCA) and collaborate with development teams for deeper technical fixes
- Monitor application health, availability, and performance; proactively identify and report potential issues
- Validate deployments and provide post‐release support, including smoke testing and monitoring
- Coordinate with cross‐functional teams (Development, Infra, Cloud, Security) for timely resolution
- Maintain accurate incident documentation, knowledge base articles, and standard operating procedures (SOPs)
- Support incident, problem, and change management processes in line with ITIL practices
- Ensure adherence to defined SLAs, response times, and escalation procedures

📌 Application Support Engineer (Bengaluru)
🏢 Expedite Talent Solutions
📍 Bengaluru