Job Summary

We are hiring Application Support Engineers (L1/L2) to support production applications for a leading banking client. The role involves production monitoring, incident troubleshooting, deployment support, and ensuring application availability within defined SLA requirements.

The ideal candidate should have hands-on experience with Unix/Linux, AWS, Jenkins, Ansible, application monitoring, and incident management.

Key Responsibilities

- Monitor production applications, alerts, dashboards, and application logs.
- Provide L1/L2 production support and resolve incidents within defined SLAs.
- Troubleshoot application and system issues and perform root cause analysis.
- Perform Unix/Linux troubleshooting, including log analysis and CPU, memory, and disk checks.
- Monitor and troubleshoot Jenkins CI/CD pipelines, failed builds, and deployments.
- Support Ansible automation and troubleshoot basic playbook failures.
- Use the AWS Console for resource health checks and basic troubleshooting.
- Monitor AWS CloudWatch logs, metrics, and alerts.
- Manage incidents and service requests using ServiceNow or Jira.
- Document troubleshooting steps, resolutions, and escalations.
- Maintain SOPs, knowledge articles,



and runbooks.
- Coordinate with Development, Infrastructure, DevOps, and other support teams.
- Participate in shift handovers and production escalation activities.

Required Skills

- 3–5 years of experience in Application / Production Support.
- Good knowledge of Unix/Linux.
- Strong troubleshooting and log-analysis skills.
- Basic to intermediate knowledge of AWS.
- Experience with Jenkins and CI/CD.
- Knowledge of Ansible.
- Understanding of application monitoring and alert management.
- Experience with Incident Management and SLA-based support.
- Knowledge of ServiceNow or Jira.
- Robust analytical and problem-solving skills.

Good to Have

- Experience supporting Banking / BFSI applications.
- ITIL knowledge.
- Experience with Splunk, AppDynamics, Dynatrace, or Grafana.
- Basic Shell/Bash scripting.
- Knowledge of AWS services such as EC2, CloudWatch, S3, IAM, and RDS.
- Experience in a 24×7 production support environment.

Pay: From ₹60,000.00 per month

Benefits

- Paid time off
- Provident Fund
- Work from home

Work Location: In person

📌 Application Support Engineer –/ (Indore)
🏢 Immersive Infotech
📍 Indore