Company Name: VARITE India Private Limited

About The Client:

A global information technology, consulting, and business process services company, headquartered in India, provides a broad spectrum of services, including IT consulting, application development, business process outsourcing, and digital solutions. Serving clients across diverse industries and in over 167 countries, the company offers technology-driven solutions to enhance efficiency and innovation. With a global presence, it has emerged as a key player in the IT services and consulting space, contributing to the digital transformation of businesses worldwide.

About The Job:

- This is an L1 & L2 Global Support role involving Incident Communication, Problem Follow-up, and Cross-Functional Coordination to provide support for both Asia and Europe regions.
- The position is part of a support team for Cash Management Banking applications deployed across Asia and EMEA, supporting:
- Payments – India Domestic
- Channels – Cash Management
- Financial Reporting – Local Regulators & Head Office

The solutions are built and supported from Paris, India, and Singapore.

Essential Job Functions:

- Ensure user requests and incidents are handled in a timely manner.
- Prioritize user requests based on urgency, criticality, and business context.
- Perform incident investigations and follow-up with third-party vendors when required.
- Drive resolution efforts, including identification of workarounds.
- Ensure efficient communication towards users, senior management, and IT stakeholders during incident management processes.
- Contribute to continuous improvement initiatives focused on technology, automation, tooling, and support process efficiency.
- Perform daily support activities, including sanity checks (morning/evening) and on-call duties.




- Support change requests, urgent data modifications, and production execution activities.
- Escalate issues when necessary while remaining the primary contact point for users.
- Drive sustainable resolutions and knowledge management practices.
- Ensure root causes are identified, remediation actions are defined, and problems are prioritized appropriately.
- Contribute to major incident reports and post-mortem reviews.
- Identify recurring incidents and advocate for bug fixes, feature development, or automation opportunities.
- Maintain and update support documentation.
- Act as the preferred IT Run communication channel for all stakeholders.
- Participate in major events such as Business Continuity Planning (BCP), Disaster Recovery exercises, and Production interventions.
- Coordinate with support engineers, users, and infrastructure stakeholders during critical events.
- Support complementary activities such as Testing or Business Analysis when part of the squad.
- Communicate technical issues in simple business-friendly language that is understandable to Operations and Business stakeholders.

Qualifications:

- Experience: 7 - 11 Years
- Relevant Experience: Minimum 4 years in Application Support with Banking Industry exposure

Mandatory Skills
- ITIL Incident Management.
- Banking Domain Experience.
- Basic Technical Skills including:
- SQL
- Unix
- Microservices
- CI/CD Tools

Required Skills




- Solution-oriented and business-focused mindset with continuous improvement approach.
- Strong analytical and troubleshooting skills.
- Ability to multitask and manage stress while maintaining empathy for end users.
- Experience leading transformation and implementation initiatives for Monitoring Tools and Automation.
- Strong experience communicating with and managing Operations and Business stakeholders.
- Problem-solving mindset with a focus on Continuous Improvement.
- Experience aligning with senior management and leadership teams.
- Functional knowledge of similar banking application support environments.
- Strong stakeholder management and communication skills.

Experience Requirements
- Total Experience: 7 to 11 Years.
- Minimum 4 years of Application Support experience with exposure to the Banking Industry.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

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About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive setting for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Application Support Analyst (Mumbai)
🏢 VARITE
📍 Mumbai