ROLE: IT Operations

DESIGNATION: Analyst, IT Operations

LOCATION: Hyderabad

YEARS OF EXPERIENCE: 4 years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

- Adherence to IT Asset Management Process for End to End Assets life cycle management at the location
- Updates and administers asset databases, tracking life cycle of all assets.
- Work with users, IT teams and procurement to support the IT Asset Procurement
- Onboarding of recent asset by CI Creation of new assets in the asset management tool
- Maintaining IT asset inventory and documentation as per SEZ / STPI compliance requirement
- IUT / Movement of IT asset as per SEZ/STPI/Domestic regulatory requirement
- Coordination with Global Logistics Team spocs for new asset procurement, asset movement etc.
- New project / Ramp-up support from IT asset provisioning perspective
- Repair of Faulty assets and ensuring that assets are repaired on time and available for use. Working with procurement team and vendors for asset repair.
- Periodic reconciliation of in -store and In-use inventory and work with Fixed Asset finance team to update the FAR.
- Manage the Helpdesk ticket related to IT asset fulfillment
- Work with IT teams to plan refresh of the asset basis the age and working condition of IT asset.
- Support de-bonding of the asset as per statutory requirement
- Exit clearance of employee from IT Asset Prospective as per HR process
- Support Request for Change / CR implementation
- MIS & Reporting support
- Participate & represent all internal and client IT assets audit and ensuring Compliance in the mandatory attributes e.g. Serial Number, Model Number,



Assets ownership and End user tagging as per Account master & Process Name etc.
- Hands on experience on End user computing like Desktops, Laptops, Hard Phones, Wifi devices, etc. on both Hardware & Software.
- Hardware – expertise in replacing motherboard, SMPS, RAM, Laptop LCD Screen, Laptop keyboard, Proc coolant, Avaya hard phone config, Video Conferencing equipment’s etc.
- Software - OS level troubleshooting in Win 7 & Win 10, MS Office 2013 & Above package, Outlook config, Skype For Business, One Drive, Softphone, all windows applications troubleshooting, Windows updates failure troubleshooting, Antivirus troubleshooting, HDD to HDD Imaging / Ghosting, Printer, Scanner, Bio Metric, Data Encryptions, VPN troubleshooting, Wify Config, Video Conferencing.
- Hands on handling of IT Ticket resolutions on ITIL based framework, Maintaining systems compliance and audits as per COPC and ISO 27001 standards.
- Installation of PGP encryption software on all the desktop/laptops to ensure we are compliant to IT & Customer security policies.
- Desktops Administrator & BIOS Password Reset.

Key skills & knowledge:

- 4 years’ experience supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent
- Bachelor’s degree required
- ITIL V3 or similar certifications required
- Knowledge of SEZ/STPI compliance: Bonding/Debonding, IUT
- Knowledge of Advanced Excel
- Knowledge of Inventory Management
- Communication, Analytical, Interpersonal & effective Coordination skills
- Adaptability and flexibility to work overtime as needed

Education Qualification: Graduate

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.

📌 Analyst, IT Operations (Hyderabad)
🏢 Concentrix
📍 Hyderabad