Summary

- We are looking for an experienced Amazon Account Manager who can manage client accounts end to end and confidently handle day-to-day client communication.
- You will work directly with US-based clients, understand their business, products, Amazon account setup, priorities, and ongoing requirements, and coordinate with internal teams to ensure smooth execution across listings, catalog, inventory, operations, account health, reporting, and other marketplace activities.
- This is a client-facing role, so strong communication skills and prior experience working with international clients are essential. We are looking for someone who can take ownership, identify issues, advise clients, follow up internally, and make sure things get resolved properly.

Key Responsibilities

- Manage a portfolio of Amazon client accounts on a day-to-day basis.
- Act as the main point of contact for assigned US-based clients.
- Onboard new clients and understand their products, business goals, Amazon setup, and priorities.
- Handle regular client calls, emails, meetings, updates, and follow-ups.
- Support clients in growing their Amazon business by advising on sales strategy, marketing opportunities, promotions, product positioning, and ways to improve account performance.
- Maintain a clear understanding of ongoing activities across each client account.
- Coordinate with internal teams handling catalog, listings, inventory, operations, analytics, finance, and support.
- Monitor product listings, inventory, orders, fulfillment, returns, account health, and seller performance.
- Identify account-related or operational issues and coordinate with the relevant teams for resolution.
- Track pending tasks and ensure client requests and internal commitments are completed on time.
- Keep clients updated on progress, issues, performance, and next steps.
- Understand Amazon policies, listing requirements, seller performance metrics,



and marketplace processes.
- Identify opportunities to improve sales, account performance, and overall operations.
- Take complete ownership of assigned accounts rather than simply passing queries between teams.

Requirements

- 3-5 years of experience in Amazon account management, e-commerce operations, marketplace management, or a similar role.
- Strong hands-on experience with Amazon Seller Central and/or Vendor Central.
- Prior experience working directly with international clients is a must.
- Experience handling US-based clients will be strongly preferred.
- Robust written and spoken English with the confidence to communicate professionally over calls, emails, and meetings.
- Good understanding of:

1. Product listings and catalog management
2. Inventory management
3. Orders and fulfillment
4. Returns
5. Account health
6. Seller performance
7. Amazon policies and compliance

- Experience managing Amazon accounts for brands or sellers.
- Ability to understand client requirements, identify problems, recommend solutions, and take ownership until resolution.
- Strong coordination and follow-up skills.
- Comfortable working with multiple internal teams at the same time.
- Good working knowledge of Excel and Google Sheets.
- Organised, proactive, dependable, and comfortable working in a fast-moving environment.

What We’re Looking For

- We are looking for someone who understands Amazon beyond just one area of operations and is equally comfortable managing the client relationship and managing the account.
- You should be able to confidently discuss listings, catalog issues, inventory, account health, seller performance, sales, marketing opportunities, and account growth with clients while ensuring the required work gets executed properly internally.
- The ideal candidate will be comfortable working with international clients, communicating professionally, and taking complete ownership of their assigned accounts.

📌 Amazon Account Manager (Kolkata)
🏢 UpTye
📍 Kolkata