Company Description Uni Trans Log (UTL) provides efficient, reliable logistics and freight forwarding services designed to support diverse business needs across global markets. The company specializes in secure, seamless deliveries worldwide, supported by years of industry experience and a dedicated team of logistics professionals.

UTL offers comprehensive solutions including air, sea, and land freight, warehousing and distribution, customized logistics services, and real-time cargo tracking. With a strong focus on customer satisfaction, UTL uses strategic, innovative approaches to simplify global trade and help clients optimize their supply chains. Applicants can expect to join an organization committed to continuous improvement, industry insights, and long-term client partnerships.

Role Description The Air Import Customer Service role is a full-time, on-site position based in Mumbai, focused on managing and coordinating air import shipments for customers.

Responsibilities include handling customer inquiries, preparing and reviewing import documentation, coordinating with airlines, overseas agents, and internal operations teams to ensure timely cargo arrival and delivery. The role involves tracking shipments, providing status updates, resolving service issues, and ensuring compliance with relevant customs and regulatory requirements.



The individual will work closely with the sales and operations teams to support rate quotations, improve service quality, and maintain accurate records in the company’s systems.

This position requires proactive communication, attention to detail, and a robust commitment to customer satisfaction in a fast-paced logistics environment.

Qualifications

- Strong customer service skills, including professional communication, problem-solving, and relationship management.
- Knowledge of air import operations, including documentation, customs procedures, and coordination with airlines and freight forwarders.
- Proficiency in MS Office and logistics software or ERP systems, with accurate data entry and record-keeping abilities.
- Organizational and time-management skills to handle multiple shipments, deadlines, and priorities effectively.
- Ability to work collaboratively with cross-functional teams and maintain clear communication with domestic and international stakeholders.
- Previous experience in freight forwarding, logistics, or supply chain, preferably in air import customer service.
- Relevant educational background in logistics, supply chain management, commerce, or a related field.
- Comfort working in an on-site, fast-paced workplace and adapting to changing customer and operational needs.

📌 Air import customer service (Mumbai)
🏢 UNI TRAANS LOG
📍 Mumbai