TCS is Hiring AIOps Transformation Leader

Location: Pan India

Experience: 12+

Job Requirements

- 12+ years in IT operations / SRE / service management, with proven experience leading AIOps or operations-transformation programmes at enterprise scale.
- Own and drive the end-to-end AIOps transformation roadmap and operating model, moving operations from reactive to predictive and proactive.

- Define the AIOps journey across data ingestion → event correlation → prediction → automation → self-healing.
- Establish AIOps policies, standards, guardrails and a governance forum that qualifies, prioritises and tracks automation/AIOps initiatives to measurable outcomes.
- Integrate AIOps with core ITSM processes — Incident, Problem, Change, Release and CMDB — and embed AI outputs into production workflows, not standalone tools.
- Drive observability strategy across metrics, logs, traces, events and service topology, with consistent telemetry standards and data quality.




- Lead adoption of agentic and automation-first ways of working — auto-triage, enrichment, noise reduction, predictive alerting, and automated remediation with human-in-the-loop guardrails.
- Target measurable improvements in MTTD, MTTR, incident volume, noise reduction, availability and cost efficiency.
- Partner with SRE, platform, data, security and business teams; drive value realisation, reporting and organisational change management.
- Ensure all automations are secure, observable, auditable, reversible and compliant with governance and access controls.

Key Responsibilities

- AIOps Operating Model &
- Transformation Leadership
- Predictive &
- Self-Healing Operations (ingestion→correlation→prediction→automation)
- Observability, Telemetry &
- Data Quality Strategy
- ITSM Integration &
- AIOps Governance Forum
- Value Realisation, Adoption &
- Change Management

📌 AIOps Transformation Leader (Maharashtra)
🏢 Tata Consultancy Services
📍 Maharashtra