After Sales Service Manager | Pan India

Servokon Systems Limited is looking for an experienced and result-oriented After Sales Service Manager to lead and manage Pan-India after-sales service operations for our power and electrical equipment business.

The role will be responsible for managing a large field service network of Area Service Managers, Service Engineers, Service Coordinators and Calling/Support Teams , ensuring timely resolution of customer complaints, efficient service operations and solid customer satisfaction.

Key Responsibilities

- Lead and manage Pan-India After Sales Service Operations , ensuring effective coordination across all regions.
- Manage and guide a large service team of Area Service Managers, Service Engineers, Service Coordinators and support/calling teams .
- Plan, allocate and monitor installation, commissioning, breakdown, preventive maintenance and complaint-related service activities .
- Ensure adherence to defined TAT/SLA for customer complaints and service requests.
- Monitor regional service performance, manpower productivity, pending complaints and ageing cases.
- Review and analyse daily/weekly/monthly MIS, KPI reports and management dashboards and take corrective actions wherever required.
- Prepare and present management-level service reports, dashboards and performance updates .
- Handle critical customer escalations and ensure timely resolution through proper coordination with the concerned teams.
- Coordinate closely with Management, Sales, Projects, Production, Stores, Quality and other departments for smooth execution of customer commitments.
- Ensure proper follow-up of pending service cases, material requirements, site visits and technical resolutions.
- Establish accountability within the service hierarchy and ensure effective performance monitoring of regional teams.
- Develop and implement standardized after-sales service processes, reporting systems and performance tracking mechanisms .




- Identify recurring service issues and drive corrective and preventive actions to improve customer experience.
- Ensure proper documentation, service records and closure of customer complaints.
- Support manpower planning, team development, performance evaluation and capability building of the service function.

Product Exposure Candidates with experience in Transformers, Servo Voltage Stabilizers, Power Conditioning Equipment, HT/LT Panels and related electrical/power equipment will be preferred.

Experience with products such as Distribution Transformers, Power Transformers, Furnace Transformers, Solar/Inverter Duty Transformers, Dry Type Transformers, Compact/PSS/CSS Substations and Servo Voltage Stabilizers will be an advantage.

Candidate Profile

- 8–15+ years of relevant experience in After Sales Service / Field Service / Service Operations, preferably in the electrical, power equipment, transformer or industrial equipment industry.
- Proven experience in managing large and geographically distributed service teams .
- Strong experience in installation, commissioning, troubleshooting, breakdown management and customer complaint resolution .
- Experience managing Area Service Managers / Regional Service Teams / Field Engineers .
- Strong command of MIS, Excel, KPI tracking, dashboards and management reporting .
- Excellent coordination and stakeholder-management skills.
- Strong leadership, decision-making and problem-solving abilities.
- Ability to work under pressure and manage multiple regional escalations simultaneously.

Qualification Diploma / B.E. / B.Tech in Electrical, Electrical & Electronics, Electronics or EEE.

Key Skills

After Sales Service | Pan-India Service Operations | Large Team Management | Field Service Management | Installation & Commissioning | Transformer & Power Equipment | Complaint Management | TAT/SLA Management | MIS & Dashboards | KPI Management | Customer Escalation | Management Reporting | Cross-functional Coordination | Process Improvement | Leadership

Location: Noida

Coverage: Pan India

Employment Type: Full-time

📌 After Sales Service Manager (Delhi)
🏢 servokon systems
📍 Delhi