Company Name: VARITE India Private Limited

About The Client

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products. About The Job:

Weekdays support with ad-hoc weekend support if needed.

- Address user tickets regarding hardware, software and networking.
- Walk customers through installing applications and computer peripherals.
- Ask targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions.
- Test alternative pathways until the issue is resolved.
- Configure and provision Mobile devices and Laptops.
- Configure and provision BYOD devices.
- Ensure BYOD and Mobile device configuration requests are completed on priority.
- Provide priority support to VIP user requests.
- Install operating system and applications on new and replacement systems.
- Record assets in CMDB and SharePoint and maintain proper asset registry.
- Replace hardware components as per requirement.
- Customize desktop applications to meet user needs.
- Record technical issues and solutions in ticket logs.
- Direct unresolved issues to the next level of support personnel.
- Follow up with clients to ensure their systems are functional.
- Help create technical documentation and manuals.

Essential Job Functions:

Infrastructure Management Services





End User Computing Services

- Desktop and Laptop end-to-end support.
- Printer and Peripheral Support.
- Mobile Device Support.
- Email, Internet, and Business Application Assistance.

Patch Management
- Windows client-side patch updates.
- Troubleshooting and resolution.

Application L1 Support
- Incident Classification and routing to the appropriate resolver group.
- First Level Support based on SOPs for Business Applications.

Service Level Management
- Service Level Administration.
- Dashboard Management.
- Reporting.

Asset Management
- IMAC Request Management.
- Asset Audit & Compliance.
- Asset Reconciliation with Finance Asset Register.
- Asset Lifecycle Management.

Qualifications:

- 3-5 years of experience in Desktop Support, End User Computing, IT Infrastructure Support, or Service Desk Operations.
- Experience supporting Desktops, Laptops, Mobile Devices, Printers, and Peripherals.
- Hands-on experience with Windows OS installation, configuration, and troubleshooting.
- Knowledge of Asset Management, CMDB maintenance, and IT inventory processes.
- Experience with Incident Management and Ticketing Systems.
- Strong troubleshooting skills across hardware, software, networking, and business applications.
- Experience providing VIP User Support.




- Good documentation and reporting skills.
- Strong communication and customer service skills.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a positive fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral: 0-2 years INR 5,000 2-6 years INR 7,500 6+ years INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 Administrator (Support & Operations) (Noida)
🏢 VARITE
📍 Noida