Company Name: VARITE India Private Limited

About The Client

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

About The Job:

- Monitor alerts from ScienceLogic monitoring systems. Good Knowledge on ScienceLogic support environment like discovering devices, Dynamic applications, and scheduling maintenance window. Good knowledge on creating dashboards in SL1 and coordinating with SL1 support on new dashboard creation.

- Good knowledge on monitoring protocols like SNMP, WMI and SL1 agent. Knowledge on upgrading SL1. Raise incident tickets for all incidents resolvable by you as well as those reassigned to an SDC or 3rd-level support.

- Handling global incidents via the Global Incident Management Process. Route non-global incidents to the appropriate support group or SDC Incident Management team. Engage with 3rd-party suppliers, such as telecommunications vendors and computer hardware suppli
- ers, as needed during incident management process. Ensure that the incident communications plan is followed to keep all interested parties apprised of incident status and resolution.

Essential Job Functions:

- Monitor alerts from ScienceLogic monitoring systems. Good Knowledge on ScienceLogic support environment like discovering devices, Dynamic applications, and scheduling maintenance window. Good knowledge on creating dashboards in SL1 and coordinating with SL1 support on new dashboard creation.



Good knowledge on monitoring protocols like SNMP, WMI and SL1 agent. Knowledge on upgrading SL1.

- Raise incident tickets for all incidents resolvable by you as well as those reassigned to an SDC or 3rd-level support. Handling global incidents via the Global Incident Management Process.

- Route non-global incidents to the appropriate support group or SDC Incident Management team. Engage with 3rd-party suppliers, such as telecommunications vendors and computer hardware suppliers, as needed during incident management process.

- Ensure that the incident communications plan is followed to keep all interested parties apprised of incident status and resolution.

Qualifications

- Exp: 4-7 years

- Monitor alerts from ScienceLogic monitoring systems. Valuable Knowledge on ScienceLogic support environment like discovering devices, Dynamic applications, and scheduling maintenance window. Good knowledge on creating dashboards in SL1 and coordinating with SL1 support on new dashboard creation. Good knowledge on monitoring protocols like SNMP, WMI and SL1 agent.

- Knowledge on upgrading SL1. Raise incident tickets for all incidents resolvable by you as well as those reassigned to an SDC or 3rd-level support. Handling global incidents via the Global Incident Management Process.

- Route non-global incidents to the appropriate support group or SDC Incident Management team.

- Engage with 3rd-party suppliers,



such as telecommunications vendors and computer hardware suppliers, as needed during incident management process. Ensure that the incident communications plan is followed to keep all interested parties apprised of incident status and resolution.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

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