This role sits between clients and the internal team. The person in this seat manages calls with C-suite executives one hour, then pivots to supporting junior marketers the next. Manage client relationships across Growth Intelligence, AI Marketing Systems, and Brand Infrastructure engagements.

Responsibilities

- Translate client needs into clear briefs for internal teams. Identify process breakdowns before they become client issues.

- Own account outcomes. When things go sideways, this person fixes them. Their name is on the result.

- Defend work internally when its robust. Push back on client scope-creep without creating friction.

- Read the room. Know when to use technical language to assert authority. Know when to drop it because clarity matters more.

- Maintain account health through proactive communication, clear expectation-setting, and honest conversations.

Candidate Requirements

- Marketing expertise. Not just vocabulary. The ability to distinguish between sharp work and work thats been dressed up to sound sharp.

- Deep understanding of processes and systems.



Most account problems are process problems, not creative problems.

- Command of language. The same sentence structured two different ways will either save an account or lose one.

- Proven ability to own outcomes and turn around difficult situations.

- Experience in enough client-facing scenarios to distinguish between real problems and reactive panic.

- Spine. The ability to hold a line without being defensive. To say no without making clients feel small.

- 5+ years of client-facing work in marketing, strategy, or related fields.

What We're Not Looking For

- Resume keywords or agency pedigree.

- Certifications or awards as primary proof points.

- People who blame process when things go wrong.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Account Manager (Mumbai)
🏢 Impulse Digital
📍 Mumbai