Position: Account Coordinator

1. Purpose of the Job To enable the smooth and effective operation of the Unilever account by providing high-quality coordination,

administration, systems support and reporting insight to the account management team. The role supports consistent ways of working across a global, matrix environment by maintaining accurate information, coordinating key activities,

supporting system adoption and helping the team use data, tools and processes to improve service performance and delivery.

2. Main assignments : .

Support meetings and account governance activities by maintaining records and follow-up trackers, ensuring key actions are captured, and monitored.

Own and maintain account SharePoint sites, ensuring documents are accurate and well organised.

Organise meetings and events Coordinate and support the effective use of account systems and technologies,

including SMS and Wando, covering go-live activity, functionality updates, user guidance and tracker development

Manage user access for account systems, provide reporting and data analysis support by extracting, reviewing and interpreting information from account tools

Track KPI approval status, Maintain organisation directory across all relevant business units

Coordinate with internal stakeholders to obtain information and support delivery, carry out, coordinate and support other general administrative activities and tasks as required by the business

Implement and enhance databases; act as custodian, delivering training and mentoring to ensure compliance and optimum use of IT





Provide training and ongoing support to the account management team and client teams on various system and usage ensuring that they are equipped to use the system efficiently and effectively

3. Context and main issues :

Operating in a global, matrix account environment where teams may work remotely across different countries,

cultures and time zones

Managing ambiguity, changing priorities and high volumes of activity while maintaining accuracy, pace and attention to detail

Helping embed a consistent and one way of working across the account through common templates, shared tools,

accurate documentation and standard reporting processes

Developing confidence and capability with account systems and reporting tools

4. Accountabilities :.

Account teams operate from one consistent way of working, with shared templates, common processes, well-

maintained documentation and effective use of systems I

Global and regional stakeholders are effectively coordinated across the account, with meetings,

communications, deadlines, inputs and follow-ups managed smoothly across remote teams, countries and time zones

Account administration, systems support and business coordination are delivered to a high professional standard,



enabling the account management team to operate efficiently, reduce duplication and focus on service performance and client priorities

5. Dimensions :

Unilever account

Multi regional - Global

Matrix operating platform

6. Job profile :

Excellent administration skills, with the ability to organise information, maintain accurate records and support effective ways of working

Excellent verbal and written communication skills, with the ability to prepare clear documents, presentations,

meeting materials and follow-up communications

Basic numerical, reporting and analytical skills, with the ability to extract, review and interpret information from account tools and reporting systems

High level of Microsoft Office capability, particularly Excel, PowerPoint, Word and Outlook

Proactive, and able to work independently or as part of a team

Experience in business administration or a similar support role, ideally within a busy international, multi-cultural or matrix environment

7. Qualifications Business administration qualification or equivalent practical experience would be advantageous

Previous experience in an administrative, coordination, PMO or account support role

Fluent in English

Additional language capability would be beneficial in a global or multi-country account environment

Other

Occasional travel overseas may be required The duties and responsibilities listed are not exhaustive and may be wide-ranging from time to time in line with business needs

📌 Account Coordinator (Mumbai)
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