Hello All,

Greetings from ZettaMine!!!

Role: Zuora Billing Application Support

Location: PAN India

Years of Experience: 3 to 5 Years

Notice Period: Immediate Joiners

Role Overview

We are looking for an experienced qualified to provide L2/L3 production support for Zuora Billing applications. The resource will be responsible for incident management, troubleshooting billing-related issues, root cause analysis, and ensuring SLA compliance in a production support environment.

Key Responsibilities

- Provide L2/L3 production support for Zuora Billing applications.
- Handle incidents, service requests, and problem management activities through ServiceNow.
- Monitor and resolve:
- Billing failures
- Payment processing issues
- Invoice generation issues
- Subscription amendments
- Revenue-related transactions
- Perform Root Cause Analysis (RCA) and implement permanent fixes for recurring issues.
- Manage user queries and support tickets within agreed SLA timelines.
- Work closely with business users, Zuora administrators, Salesforce teams, and integration teams.
- Support month-end and quarter-end billing activities.
- Analyze logs, integrations, and data issues involving Zuora, Salesforce, middleware, and finance systems.
- Create and maintain support documentation,



knowledge articles, and operational runbooks.
- Participate in on-call support and production deployment activities when required.

Required Skills

- 4 years of experience in application support, with at least 2 years of hands-on experience in Zuora Billing.
- Strong understanding of:
- Subscription Management
- Product Catalog
- Billing and Invoicing
- Payments and Collections
- Account and Subscription Amendments
- Experience working with ServiceNow for Incident, Problem, Change, and Request Management.
- Good knowledge of SQL and data analysis.
- Experience troubleshooting integration issues between Zuora and Salesforce/ERP systems.
- Understanding of REST APIs and web services.
- Strong analytical and problem-solving skills.

Preferred Skills

- Zuora Billing Certification.
- Experience with Salesforce CRM.
- Knowledge of Zuora Workflow, Data Query, and Reporting.
- Exposure to Finance, Quote-to-Cash, or subscription-based business models.
- Experience with Agile and ITIL processes.

Interested candidates kindly share your updated CV to [email protected] or WhatsApp to (phone hidden).

Thanks & Regards,

Aruna.M

📌 [12HRB] Zuora Billing Application Support (Maharashtra)
🏢 ZettaMine Labs
📍 Maharashtra