Are you ready to lead a large-scale technology support organization and build the next generation of AI-powered support operations?

We are looking for an experienced Director – Support to lead a 100+ member team in India , responsible for end-to-end Support Operations, Transaction Management & Monitoring, service reliability and customer-critical technology processes.

Your Leadership Mandate
As a key member of the India leadership team, you will:
Lead and manage a 100+ member Support & Transaction Management organization
Own the overall Support Operations and support ecosystem in India
Drive 24/7 monitoring, incident management, escalation and resolution across critical customer environments
Establish and improve SLA/SLO-driven support processes and operational governance
Lead teams managing EDI, API, B2B transactions and integration workflows
Drive proactive identification of incidents, transaction failures, systemic risks and performance issues
Build a culture of operational excellence, accountability and continuous improvement
Work closely with Engineering, Product, CloudOps,



Customer Success and global teams to improve platform reliability
Develop leaders and build a high-performing, scalable support organization

AI, Automation & Transformation
You will play a key role in transforming traditional support operations through:
AI-powered anomaly detection and predictive monitoring
Automation of monitoring, triage and support workflows
AI-assisted root-cause analysis and issue prioritization
AI copilots, agents and workflow orchestration
Data-driven operational insights and proactive customer-impact prevention

What We're Looking For
12+ years of experience in SaaS, Cloud, Technology Operations, Support or Integration environments
Proven experience leading large technology support/operations teams (100+ preferred)
Solid experience managing 24/7 Support Operations and escalation frameworks
Experience with Transaction Monitoring, Application/Technical Support or h

📌 Director of Support (Shivamogga)
🏢 CareerXperts Consulting
📍 Shivamogga