Join a Quickly Building Back Office Team Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: Job Description/: Responsibilities/: Email & Live Chat Ticket Resolution/: In compliance with existing Service Level Agreements /(SLAs/) and brand communication guidelines, handle and resolve incoming customer enquiries via email, live chat, ticketing systems, and web portals. Back/-Office Data Processing & Transaction Management/: Verify documents, create accounts, process invoices, validate orders, extract data, and enter transactions into key operational systems. Omnichannel CRM & System Updates/: Maintain clean activity logs in business CRM and ticketing platforms, accurately update customer information, tag inquiry categories, and document resolution procedures. Quality Compliance & Accuracy Maintenance/:



Adhere to operational quality scorecard benchmarks and compliance requirements while maintaining high levels of linguistic precision, grammar accuracy, typing speed, and data input precision. Required Skills/: Written Communication & Grammar Precision/: Excellent written English communication abilities, rapid typing, appropriate email protocol, and tone adaptation for a variety of digital communication platforms. Data Processing & Analytical Capabilities/: Excellent attention to detail in document verification, processing both structured and unstructured data, error detection, and accurate execution of repetitive back/-office operations. Proficiency with CRM, ticketing, and live chat software/: Practical knowledge of using live chat tools and multi/-channel ticketing platforms SLA Discipline & Multi/-Tasking Ability/: The capacity to oversee many live chat sessions or manage large email/data qu

📌 Join a Quickly Building Back Office Team (Chennai)
🏢 GS Infotech
📍 Chennai