Job DescriptionJob description
NLooking for a Desktop Support Engineer L2 who has experience in Windows workplace.
NKey Responsibilities
n
- N
- Provide L2 technical support for Windows desktops, laptops, and peripherals. N
- Troubleshoot Windows 10/11, MS Office 365, Outlook, Teams, VPN, printers, and business applications. N
- Handle and resolve incidents escalated from the Service Desk/L1 team. N
- Perform troubleshootingof hardware, software, OS, network, and connectivity issues. N
- Manage and troubleshootMicrosoft 365 applications. N
- Support endpoint management tools such as SCCM/MECM, Intune, or similar tools. N
- Perform software installation, patching, upgrades, and troubleshooting. N
- Support onboarding/offboarding activities,



including system setup and access provisioning. N
- Maintain IT asset inventory and coordinate laptop/desktop allocation and replacement N
- Monitor and resolve tickets according to SLA and priority. N

nSkillset:
N
- n
- Position: L2 Desktop Support Engineer N
- Location: Thane, Vikhroli N
- Working Days: Monday to Saturday N
- Joining: Immediate / ASAP N
- Shift: General Shift ,Monday to Saturday (6 Days) (9:00 AM – 6:00 PM, as per site requirements)/Onsite N

nInterested candidates please share your CV to [email protected]
NImmediate Joiners are preferred.

📌 Desktop Support Engineer (Alibag)
🏢 SHI Solutions India
📍 Alibag