Job Description
Lead – Customer Experience & Service Operations
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n Company
nVivriti Asset Management
n Industry
nAsset Management / Financial Services
n Location
nIndia
n Reports To
nHead – Investor Operations
n Direct Reports
nPan-India team of 4-5 members (Customer Experience & Onboarding)
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n About Vivriti Group:
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nVivriti Next is the holding entity of the Vivriti Group, comprising Vivriti Capital, a fintech NBFC, and Vivriti Asset Management, an asset manager of fixed-income AIF schemes.
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nWe empower mid-market enterprises with high-end advisory, research-driven insights, and opportunities to scale through tech-enabled solutions, while solving complex challenges beyond financing.
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n About Vivriti Asset Management:
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nVivriti Asset Management is a subsidiary of Vivriti Next and is an investment manager to fixed income alternate investment funds (AIFs). As on date, Vivriti AMC has raised commitments of over INR 8,000 crores from 1700+ institutional, HNIs, FOs investors.



AMC has also made investments of over INR 11,000 across 110+ entities and has launched multiple category-creating, highly differentiated AIF funds which provide an investor with options across the tenor, rating and return spectrum (10% to 17%). Our investors span marquee domestic banks, insurance companies, DFIs, corporate treasuries, family offices & offshore investors.
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n Role Summary
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nWe are looking for a Lead– Customer Experience to join our Investor Operations team. This is a leadership role reporting to the Head – Investor Operations and will be responsible for driving investor onboarding, customer service excellence, and the overall investor experience.
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nThe role is responsible for ensuring seamless investor experience across all service touchpoints including onboarding, transactions, digital servicing, grievance management, partner servicing, and omnichannel communication. The incumbent will work closely with Distribution, Compliance, Technology, Fund Ope

📌 Lead - Customer Experience & Service Operations (Mumbai)
🏢 Vivriti Asset Management
📍 Mumbai