We are looking for a proactive and customer-focused CRM Executive – Possession Process to manage the complete customer possession and handover journey. The candidate will be responsible for coordinating with clients, Relationship Managers (RMs), Engineering/Technical teams, and internal departments to ensure a smooth, timely, and hassle-free possession experience.
The ideal candidate should have strong communication and coordination skills, attention to detail, and practical experience in handling site visits, flat inspections, snag management, documentation, and possession handovers.
Key Responsibilities -
Handle clients for site visits and address queries during the visit
Verify pending dues/payment clearance with RM’s before scheduling possession
Schedule flat inspection with client
Inspect flat before possession (quality check, snag identification)
Coordinate with engineering/technical team for snag rectification
Re-inspect flat post snag rectification to confirm closure
Coordinate with RM’s for handover-related documentation and updates
Handover soft possession and final possession to client
Facilitate handover of keys, welcome kit, and society/maintenance documents
Take feedback from client on the overall journey
Prepare possession reports (unit-wise status, pending/completed)
Prepare and submit monthly reports
Required Skills & Competencies
Excellent verbal and written communication skills.
Strong customer handling and relationship management skills.
Good coordination and follow-up abilities.
Solid attention to detail, particularly during flat inspections and snag identification.
Ability to coordinate effectively with RM's, Engineering, Technical, Finance, and other internal teams.
Ability to manage multiple customers and possession activities simultaneously.
Professional, patient, and customer-centric approach.
Ability to work at project si