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What we are looking for
Role: Production Support Executive – AWS Infrastructure & Akamai
Experience Range: 4 to 10 Years
Location: Pan India
Must Have:
CDN on Akamai
Strong hands-on experience with Akamai CDN services including Cloudlet Redirect, caching strategies, cache purge, and redirect management.
Experience managing Akamai properties, edge configurations, and whitelisting changes.
Familiarity with CyberArk for secure credential management.
Proficiency in shell scripting, Linux commands, and Python scripting for automation and support tasks.
AWS Infrastructure
Experience with AWS services: EC2, EBS, ECS, EKS, RDS, S3, Load Balancer, Elastic Cache, IAM, Route 53, Lambda, Auto Scaling.
Basic knowledge of IAM roles and cloud security practices.
Understanding of CI/CD pipelines using AWS CodePipeline.
Monitoring & Ticketing Tools




Experience with Datadog and Splunk for log analysis and incident insights.
Working knowledge of AWS CloudWatch monitoring.
Experience managing ServiceNow (CRQ, Incident, MIM, CTASK, SCTASK) and Jira tickets.
Solid understanding of SSL certificate management.
Good to Have:
Provide L1.5 support for CDN-related incidents and service requests.
Manage Akamai configurations including Cloudlet redirects, caching policies, and cache invalidation.
Handle Akamai property configurations and whitelisting changes.
Perform troubleshooting using logs and monitoring tools like Datadog and Splunk.
Execute shell and Python scripts for automation and issue resolution.
Support SSL certificate management and troubleshooting.
Collaborate with L2/L3 teams for complex issue resolution.
Manage tickets, incidents, and changes through ServiceNow and Jira.
Support AWS infrastructure and ensure high availability of CDN-integrated systems.
Essential:
Provide L1.5 support for CDN-related i

📌 Production Support Executive – AWS Infrastructure (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru