Job Description
HCLTech is Hiring for OTC Collection Process with SAP Tool Experience Chennai
nInterested Candidates Please fill below mentioned details and share your CV to below mentioned email Id
nOverall Experience in OTC Collections:
nCurrent CTC:
nExpected CTC:
nOfficial Notice Period:
nInterested share your CV to [email protected]
nJob Description: OTC Collections Analyst /Senior Analyst
nExperience: 2 – 8 Years
nProcess: Order-to-Cash (OTC) Collections
nShift: Night Shift
nWork Mode: 100% Work from Office
nJob Summary
nWe are seeking a highly motivated OTC Collections Analyst to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets.
nKey Responsibilities
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- Make outbound collection calls to customers regarding overdue invoices and outstanding balances.n




- Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.n
- Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.n
- Investigate and resolve payment delays, disputes, and deduction issues.n
- Maintain accurate documentation of all customer interactions in ERP/collection tools.n
- Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.n
- Meet collection targets, DSO goals, and productivity metrics.n
- Escalate high-risk delinquent accounts as per defined procedures.n
- Provide excellent customer service while maintaining a skilled collection approach.n
- Ensure compliance with company policies and client-specific requirements.n

nRequired Skills
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- 2-8 years of experience in OTC Collections / Accounts Receivable.n
- Strong experience in international voice pr

📌 HCLTech is Hiring for OTC Collection Process with SAP Tool Experience Chennai (Tamil Nadu)
🏢 HCLTech
📍 Tamil Nadu