Job DescriptionPlease note: This position requires you to work from our Mumbai office based in Andheri East.
NAt CACTUS, we are seekingan experienced Desktop Engineer / IT Support Analyst to provide Level 2 end-user support in a 24x7 enterprise setting. The ideal candidate will be responsible for desktop, laptop, and end-user application support, ensuring high availability, performance, and user satisfaction while meeting SLA commitments.
NJob Responsibilites
n
- N
- Install, configure, andsupport Windows desktop/laptop environments (Linux exposure is a plus). N
- Provide L2 technical support to end-users via phone, email, chat, and remote tools. N
- Troubleshoot and resolve hardware, software, Office 365, Outlook/Exchange, Active Directory, printer, and basic network issues. N
- Manage incident and service request lifecycle using ITSM/ticketing tools, ensuring SLA adherence. N
- Perform remote troubleshooting, root cause analysis, and coordinate escalations to internal SMEs or external vendors. N
- Support laptop imaging,deployment, configuration,



and asset management activities. N
- Maintain and update technical documentation, SOPs, and knowledge base articles. N
- Ensure compliance with IT security policies, patching, antivirus, and endpoint protection standards. N
- Communicate effectivelywith users, providing timely updates and resolution status. N
- Prepare incident reports, trend analysis, and operational documentation as required. N

nQualifications
nMust Have Skills:
N
- n
- Bachelor's degreein B.Sc., BCA, B.Tech, BE, or equivalent experience. N
- 3–5 years of experiencein Desktop Support / IT Support Analyst / Helpdesk role. N
- Solid hands-on experience with Windows OS, Office 365, Exchange Online, Active Directory, Skype/Teams, OneDrive. N
- Experience in hardware troubleshooting, laptop configuration, and peripheral support. N
- Familiarity with remotesupport tools and enterprise ticketing systems. N
- Excellent problem-s

📌 Hiring: Information Technology Support Specialist (Alibag)
🏢 Cactus Communications
📍 Alibag