Job DescriptionLooking for Customer Success Associate
N1-2 Years
nNotice Period : Immediate
NLocation: Bangaluru
NLanguages: Kannada (if Located in Bengaluru)
NLanguages: Tamil (If located in Chennai)
NKey Responsibilities
nA. Customer Coordination & Customer Success
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- Support day-to-day communication and coordination with customers. N
- Understand customer requirements and ensure the same are communicated to the concerned internal teams. N
- Provide customers with timely updates on project status, schedules, pending actions, and N

ndeliverables.
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- N
- Follow up with internalteams and customers to ensure commitments are completed on time. N
- Record and communicate customer feedback and concerns. N
- Support the Customer Success Manager/Asst. Manager in maintaining solid customer N

nrelationships.
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- Assist in resolving routine customer queries and escalate critical concerns appropriately.
NB. Testing & Project Coordination
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- Understand basic customer requirements related to testing services. N




- Coordinate with technical/testing teams regarding feasibility, scheduling, sample requirements, and project status. N
- Track testing schedules, pending activities, draft reports, final reports, and other deliverables. N
- Follow up with concerned teams for timely completion of assigned activities. N
- Maintain project trackers and ensure pending actions are regularly updated. N
- Escalate delays, technical constraints, or operational issues to the reporting manager. N

nC. Sample & Documentation Coordination
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- Coordinate samplereceipt, identification, movement, dispatch, and return with concerned teams. N
- Ensure required sample-related documents and records are maintained. N
- Maintain proper traceability of samples and project materials. N
- Coordinate with internal teams for timely availability and movement of samples. N
- Ensure customer/projectdocumentation is updated and properly maintained. N



📌 Hiring: Customer Success Executive (Bengaluru)
🏢 startuphr.consulting
📍 Bengaluru