Job DescriptionServion is currently looking for UCCE L1&L2; Engineer Support for Mumbai location ( Work from office), Interested candidates can share you CV at [email protected]
NTotal Years: 4-8
NJob Description:-
NDescription:
NSupporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.
N
- n
- Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting. N
- MACD creation knowledgein Cisco UCCE & IPT platforms. N
- Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process. N
- Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. N
- Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools N
- Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling. N
- Should be ready to workin 24/7 business support workplace N
- Should be having 4-7 years of experience on Cisco Voice platform. N




- Should be having work experience on CUCM/UCCE/UCCH/CVP platforms N
- Should have strong verbal & written communication skills N
- Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution. N
- Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination. N
- Act as a point of contact for all service delivery issues/ pending work/ escalations N
- Provide team support and process improvements through individual contributions N
- Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements. N
- Excellent communicationand conversation skills (Verbal and Written), Strong analytical and problem solving skills. N

📌 Ucce&Support (Alibag)
🏢 Servion Global Solutions
📍 Alibag