Job DescriptionJob Title: Client Relationship Advisor
NJob Location: Ahmedabad, Gujarat, India,
NWorking hours: UK office hours 1:30 PM to 10:00 PM (Monday through Friday)
NRole Overview
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- To be responsible for maintaining and delivering the highest possible level of customer service, always delivering above and beyond their expectations. N
- To ensure that, where possible, all customer enquiries (non-technical) and complaints are resolved to the customer's satisfaction. N
- To act as the 'voice ofthe customer' within Client, providing valuable customer insight to the business to drive continual service improvement. N
- To demonstrate the Client's core values of Personal Responsibility in Delivering Excellence. N

nKey Responsibilities
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- Manage customer queries, complaints, SLA credits, billing enquiries, and service-related issues. N
- Take ownership of customer complaints and cases through to resolution, ensuring timely communication, accurate case management, and skilled outcomes. N
- Deliver empathetic,



high-quality customer experiences that support customer satisfaction, retention, and advocacy. N
- Analyse customer feedback and complaint trends to identify root causes and drive continuous improvement initiatives. N
- Act as the voice of thecustomer, helping colleagues and stakeholders better understand the customer journey and its impact. N
- Work collaboratively with other teams to support strong, long-term customer relationships. N
- Handle customer interactions across phone, email, and written channels, aiming for first-contact resolution wherever possible. N
- Proactively identify recurring issues, risks, and trends, escalating where appropriate. N
- Maintain accurate records and reporting within Salesforce and CRM systems in line with internal processes and governance. N
- Balance empathy with commercial awareness to deliver fair outcomes for both the customer and the business. N

nRequired Skills & Experience


📌 Hiring: Client Relationship Advisor (Ahmedabad)
🏢 iConsultera
📍 Ahmedabad