Job DescriptionAbout GRIPIT
NAt GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers.
NWith a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem.
NKey Responsibilities
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- Handle inbound & outbound customer calls, emails, and chats related to premium home appliances. N
- Assist customers with product unboxing, usage guidance, troubleshooting, and maintenance queries. N
- Log and track customer complaints, warranty claims, and service requests in the CRM (Zoho). N
- Coordinate with demo experts,



service centers, and logistics teams for faster resolution. N
- Maintain high standardsof service quality aligned with global customer experience benchmarks. N

nKey Skills & Competencies
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- Strong communication skills in English & Hindi;
regional languages are an advantage. N
- High empathy and patience while interacting with premium customers. N
- Basic technical troubleshooting ability for home appliances. N
- Positive typing speed and proficiency in computer applications;
CRM experience preferred. N
- Prior experience (1–2 years) in customer care for consumer durables/electronics. N

📌 Hiring: Customer Experience Associate (Ahmedabad)
🏢 GripIt
📍 Ahmedabad