Job Description
Experience Range: 4 to 10 years
nLocation: Pan India
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nCore Technical Skills
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n1. Amazon Connect Development (5+ Years)
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- Hands-on experience in designing, developing, and deploying Amazon Connect solutions.n
- Expertise in creating and managing contact flows, routing strategies, queues, and IVR solutions.n
- Experience integrating Amazon Connect with AWS Lambda, Amazon Lex, and Amazon Polly.n
- Knowledge of real-time and historical reporting, analytics, and contact center optimization.n
- Experience with API integrations and third-party CRM/CTI platforms.n

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n2. AWS Expertise (5+ Years)
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- Solid knowledge of AWS services including Lambda, DynamoDB, S3, IAM, CloudWatch, API Gateway, and CloudFormation.n
- Experience building serverless and microservices-based architectures.n
- Understanding of AWS security, monitoring, governance, and cost optimization best practices.n
- Experience with CI/CD pipelines and infrastructure automation.n

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n3. Telephony & Contact Center Technologies
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- Strong understanding of SIP,



VoIP, IVR, CTI, and contact center operations.n
- Experience with call routing, queue management, agent productivity metrics, and reporting dashboards.n
- Knowledge of contact center migration strategies from on-premises to cloud platforms.n
- Understanding of omnichannel customer engagement solutions.n

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nKey Responsibilities
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- Design, develop, and implement Amazon Connect-based contact center solutions.n
- Integrate Amazon Connect with AWS services and enterprise applications.n
- Develop conversational AI solutions using Amazon Lex and voice capabilities using Amazon Polly.n
- Troubleshoot production issues and optimize performance, scalability, and reliability.n
- Collaborate with business stakeholders, architects, and development teams to deliver customer-focused solutions.n
- Participate in solution design reviews, code reviews, and technical mentoring.n

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nRequired

📌 AWS Connect Developer (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru