Job Description Are you ready to lead a large-scale technology support organization and build the next generation of AI-powered support operations?
N nWe are looking for an experienced Director – Support to lead a 100+ member team in India , responsible for end-to-end Support Operations, Transaction Management & Monitoring, service reliability and customer-critical technology processes.
N n Your Leadership Mandate
NAs a key member of the India leadership team, you will:
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- Lead and manage a100+ member Support & Transaction Management organization N
- Own the overall Support Operations and support ecosystem in India N
- Drive 24/7 monitoring, incident management, escalation and resolution across critical customer environments N
- Establish and improve SLA/SLO-driven support processes and operational governance N
- Lead teams managing EDI, API, B2B transactions and integration workflows N
- Drive proactive identification of incidents, transaction failures, systemic risks and performance issues N
- Build a culture of operational excellence,



accountability and continuous improvement N
- Work closely with Engineering, Product, CloudOps, Customer Success and global teams to improve platform reliability N
- Develop leaders and build a high-performing, scalable support organization N

n n AI, Automation & Transformation
NYou will play a key role in transforming traditional support operations through:
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- AI-powered anomaly detection and predictive monitoring N
- Automation of monitoring, triage and support workflows N
- AI-assisted root-cause analysis and issue prioritization N
- AI copilots, agents andworkflow orchestration N
- Data-driven operationalinsights and proactive customer-impact prevention N

n n What We're Looking For
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- 12+ years of experience in SaaS, Cloud, Technology Operations, Support or Integration environments N
- Proven experience leading large technology support/operations teams (100+ preferred)

📌 Hiring: Director Of Support (Bengaluru)
🏢 CareerXperts Consulting
📍 Bengaluru