Job Description About Position:
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nWe are seeking a Digital Customer Success Manager (CSM) to drive customer adoption, engagement, and long-term value realization for our products. This role involves designing and executing customer success journeys, enabling customers to maximize product investments, and serving as a trusted advisor who bridges technology, analytics, AI capabilities, and customer engagement. The ideal candidate will combine strategic thinking, creativity, and data-driven decision-making to deliver impactful customer outcomes.
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- Role: Customer Success Manager n
- Location: Hyderabad n
- Experience: 8 to 12 years n
- Job Type: Full time Employment n

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n What You'll Do:
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- Design and manage onboarding, adoption, and customer success journeys tailored to client needs and product use cases.n
- Partner with customers to understand business goals and demonstrate how products drive measurable value and outcomes.n
- Simplify and communicate complex product capabilities, including AI-driven features,



into actionable customer use cases.n
- Execute targeted engagement programs and adoption campaigns using Gainsight CS, Marketo, Eloqua, Pardot, or similar platforms.n
- Analyze customer usage data, feedback, and adoption metrics to identify opportunities, close adoption gaps, and improve success strategies.n
- Create visually engaging and brand-aligned customer communications, presentations, and success materials.n
- Collaborate with Product Management, Marketing, and Support teams to advocate for customer needs, influence product improvements, and ensure effective feedback loops.n
- Drive customer engagement initiatives that improve product utilization, retention, and overall satisfaction.n
- Deliver executive-level presentations, product value stories, and success narratives to stakeholders.n
- Support continuous improvement initiatives related to customer success, adoption frameworks, and engagement strategies.n

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📌 Customer Success Manager (Hyderabad)
🏢 Persistent Systems
📍 Hyderabad