Job DescriptionTechnology/Tool Sets: ITSM Platform (ServiceNow, Remedy, etc.), ServiceNow ITOM, Software Asset Management, Enterprise Service management (HRSD, CSM, Industry solutions etc.) Skill Profile: - Strong client facing skills - Strong communication skills and experienced in communication at executive level - Strong Process Analysis / Requirement gathering skills - Fluent English - Experience in architecting and Solution consulting - Experience in ServiceNow solution design and transformation roadmap - Ideally, Consulting experience and/or certification as Technology Architect - Experience as solution architect or business consultant in a client-facing capacity on ServiceNow or similar platform. - Technology Architect certification preferred - IT Operations experiences - ITIL Foundation is preferred - Coordination, negotiation, and persuasion skills - Ability to work with all levels of client and internal resources - Robust verbal and written communication skills with the ability to communicate technical information in non-technical language Roles and Responsibilities:



- Manage and coordinate involved technology teams in on- and offshore locations across multiple regions - Develop technical solution design and create corresponding cost estimates - Present and discuss solutions with client executives - Present technology solution to internal executive approvers - Help clients to simplify and improve their operations by developing business cases, analysing clients as-is processes and creating technology solutions that support the client business drivers - Facilitate client workshops, document business requirements and develop them into a proposed business case and solution design - Act as customers’ key contact on the proposed technology solution - Responsible for creating SOW for the proposed solution - Responsible for transitioning the solution to the Build team for implementation upon contract signature - Assist the sales team in the qualification of custom

📌 ServiceNow Presales Solution Architect (Uttar Pradesh)
🏢 HCLTech
📍 Uttar Pradesh