Job DescriptionCandidate must have 15+ years of IT industry experience with proven success in managing large-scale delivery portfolios, global delivery teams, client relationships, and business growth initiatives.
nRequired Skills & Experience
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- n
- Lead a delivery cluster comprising multiple accounts, programs, and strategic clients.n
- Own end-to-end delivery responsibility including:n
- Delivery Excellencen
- Customer Satisfactionn
- Revenue Managementn
- Profitability Managementn
- Resource Optimizationn
- Risk Managementn
- Experience managing:n
- Large-scale Digital Transformation Programsn
- Salesforce Programsn
- Cloud Transformation Initiativesn
- Enterprise Application Deliveryn
- Managed Services Engagementsn
- Strong expertise in:n
- Portfolio Managementn
- Program Governancen
- Delivery Managementn
- PMO Governancen
- Executive Reportingn
- Demonstrated experience in:n
- Multi-million-dollar portfoliosn
- Global Delivery Modelsn
- Offshore-Onsite Delivery Managementn
- Multi-vendor environmentsn
- Strong understanding of:n




- Agile Deliveryn
- Waterfall Deliveryn
- Hybrid Delivery Modelsn
- Product-Based Delivery Modelsn
- Experience in managing delivery KPIs:n
- Revenuen
- Marginn
- Utilizationn
- CSATn
- Employee Satisfactionn
- Delivery Qualityn
- Responsible for forecast planning, capacity planning, resource planning, and succession planning.n
- Expertise in:n
- Escalation Managementn
- Risk Managementn
- Issue Resolutionn
- Stakeholder Communicationn
- Robust knowledge of:n
- Salesforce Ecosystemn
- Cloud Technologiesn
- AI & Automationn
- Digital Transformation Programsn
- Experience driving operational excellence and continuous improvement initiatives.n
- Strong leadership and people management capabilities.n

nKey Responsibilities*
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- n
- Lead and manage a portfolio of strategic accounts and delivery programs.n
- Own customer delivery commitments and business outcomes.n
- Establish deli

📌 Delivery Cluster Head (Karnataka)
🏢 Tata Consultancy Services
📍 Karnataka