About AiSensy
AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 210,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.
800+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy
Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more
Businesses drive 25–80% of revenues using AiSensy
Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

The Opportunity
Work with a dynamic, fast-growing team passionate about customer success
Gain hands-on experience in building and optimizing support systems and processes
Collaborate closely with founders and leaders, sharing insights and receiving direct feedback
Be part of a mission-driven startup shaping the future of WhatsApp-led engagement

Responsibilities
Customer Interactio n: Manage customer inquiries across phone, email, live chat, and social media
Product Assistance : Provide accurate product/service information, handle complaints, process orders, and manage returns
Troubleshootin g: Resolve product-related issues promptly to ensure high customer satisfaction
Customer Record s:



Maintain detailed, accurate records of all interactions in CRM/support tools
Product Knowledg e: Develop deep expertise in AiSensy’s platform to deliver effective solutions
Performance Goal s: Collaborate with the support team to achieve and exceed KPIs/SLAs
Feedback Analysi s: Collect and analyze customer feedback, working with product and tech teams to improve user experience
Process Improvemen t: Contribute to the creation and refinement of support processes, tools, and workflows

Qualifications
1+ ye ars of experience in customer support or a related rol e (B2B SaaS experience preferred)
Strong communication skills with a customer-first mind set
Proficiency in support platforms (e.g ., Zendesk, Freshdesk, LiveC hat) and CRM tools
Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.

Why Join Us?
Be part o f a supportive and creative environ ment that values growth
Opportunity to lead impactful projects and shape customer experiences i n a scaling sta r tup
Directly contribute to the success of brands generating a large share of revenues via AiSensy
Grow your career in a company wh ere customer satisfaction is the top prio r ity.

📌 Customer Support Executive (Gurugram)
🏢 AiSensy
📍 Gurugram