Prior experience as OSS technician/senior technician
Strong knowledge of ITSM (Service Now), CMDB, IMACD processes
Experience managing subcontractors/vendors
Fluent in English
Strong stakeholder communication and escalation management skills
Ability to travel across hub & spoke/designated locations
Prior experience as OSS technician/senior technician
Robust knowledge of ITSM (Service Now), CMDB, IMACD processes
Experience managing subcontractors/vendors
Fluent in English
Strong stakeholder communication and escalation management skills
Ability to travel across hub & spoke/designated locations
Strong knowledge of ITSM (Service Now), CMDB, IMACD processes