Job Title : M365 Support / Microsoft 365 Transition Lead (Onsite Singapore)

Location: Singapore

Employment Type: Long Term

Experience: 8 10+ Years

Rate: Competitive Market Rate

Job Brief

We are looking for an experienced M365 Support / Microsoft 365 Transition Lead to join our team in Singapore for a long-term engagement.

You will lead the smooth transition and support of key Microsoft 365 services such as Exchange Online, Exchange Server, Microsoft Teams, Share Point Online, One Drive, and Viva Engage.

This role is ideal for a hands-on M365 professional who enjoys solving technical issues, working with global teams, and making sure users have a stable and secure Microsoft 365 environment.

Responsibilities

- Lead the end-to-end transition of Microsoft 365 services into the support environment.
- Support and manage Exchange Online and Exchange Server environments.
- Provide support for Microsoft Teams, Share Point Online, One Drive, and Viva Engage.
- Plan and manage transition activities, knowledge transfer, and service onboarding.
- Create clear SOPs, runbooks, support guides, and governance documents.
- Act as an M365 Subject Matter Expert (SME) and guide teams on best practices.
- Ensure services are ready before handing them over to the BAU support team.
- Work with global teams, clients, stakeholders, and service providers.
- Track and manage risks, issues, dependencies, and transition plans.
- Help maintain service quality while keeping business disruption to a minimum.
- Support Entra ID (Azure AD), DLP, Conditional Access, security, and compliance activities.
- Validate support models, SLAs, processes, and operational readiness.
- Prepare transition reports, governance updates, and regular status communications.




- Support continuous improvement of M365 services and support processes.

Qualifications

- 8 10+ years of overall IT experience, with strong experience in Microsoft 365 support.
- Strong hands-on support experience with:
- Exchange Online
- Exchange Server
- Microsoft Teams
- One Drive
- Share Point Online
- Viva Engage
- Experience in M365 transition, migration, service onboarding, or BAU handover.
- Good understanding of Microsoft Entra ID (Azure AD).
- Knowledge of DLP, Conditional Access, security, and compliance.
- Experience creating SOPs, runbooks, knowledge documents, and support processes.
- Strong troubleshooting and problem-solving skills.
- Experience working with global teams and multiple stakeholders.
- Valuable communication and coordination skills.
- Ability to manage transition activities, risks, and deadlines independently.
- Candidates with strong support-level experience, rather than only project or implementation experience, are preferred.

Why Join Us?

- Work on large-scale Microsoft 365 environments with global teams.
- Take ownership of important M365 transition and support activities.
- Build deeper expertise across the Microsoft 365 ecosystem.
- Work in a role where your technical knowledge and ideas can make a real impact.
- Enjoy a long-term engagement with competitive market compensation.
- Grow your career while working with modern cloud and workplace technologies.

Application Instructions

If you possess the qualifications and are driven to excel in your field, we warmly invite you to apply by sharing your updated resume at or by applying directly through this platform.

Note: While we appreciate every application, only shortlisted candidates will be contacted. Your understanding is appreciated in this regard!

📌 Support / Microsoft 365 Transition Lead (Onsite Singapore) (India)
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📍 India