Job Description

REQUIREMENTS:

- Experience - 7+ years
- Strong experience in Service Now ITAM, HAM, SAM, ITSM, and Integrations
- Hands-on experience in designing and implementing Service Now integrations
- Experience in Service Now Asset Management processes and best practices
- Experience in other modules like ITOM or CSM along with ITIL knowledge
- Service Now SPM certification is mandatory
- Robust understanding of ITAM, HAM, SAM, and ITSM modules
- Ability to translate business requirements into technical solutions
- Experience in developing and implementing technical solutions and performing integration testing
- Hands-on experience with Service Now scripting such as Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS
- Strong problem-solving, communication, and stakeholder management skills
- Ability to work in a global delivery environment

RESPONSIBILITIES:

- Work with the Service Now team to implement Service Now solutions across global locations
- Provide technical expertise in Service Now ITAM modules, including HAM and SAM
- Design, develop,



and implement Service Now integrations
- Understand business needs and align them with standardized processes and solution design
- Develop and implement technical solutions on the Service Now platform
- Perform component integration testing and ensure quality delivery
- Configure and customize Service Now applications based on business requirements
- Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS
- Collaborate with cross-functional teams to ensure successful project delivery
- Troubleshoot and resolve technical issues on the Service Now platform
- Ensure adherence to Service Now best practices and continuous improvement initiatives
- Participate in design reviews, code reviews, and provide technical recommendations

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field

📌 Senior Staff Engineer, ServiceNow(CMDB,ITAM,SAM) (India)
🏢 Nagarro
📍 India