International Voice Process Role: Trainee Process Consultant
Shifts: Rotational - Night Shifts (5-Day Work Week)
Full Time Opportunity
Key Responsibilities:
- Global Support: Handle calls for international clients (US/UK/AU).
- Issue Resolution: Handle customer inquiries through voice calls in a qualified manner.
- Diagnose and troubleshoot basic technical issues related to hardware, software, internet connectivity, and applications.
- Provide step-by-step guidance to customers for issue resolution.
- Escalate complex technical issues to the appropriate support teams.
- Document customer interactions and resolutions accurately in the CRM system.
- Meet quality standards, productivity timelines and customer satisfaction metrics.
Requirements:
- Communication: Excellent spoken English with a neutral accent.
- Education: Graduate or PUC completed
- Skills: Strong active listening and basic computer literacy.
📌 Technical Voice Process (India)
🏢 GK HR Consulting India Private
📍 India
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