Job Description
What we want:
We are seeking a proactive and detail-oriented Technical Support Specialist to join our team. This role involves providing top-notch technical support for our products and services, including Web-Email Hosting, Domain Name Registrations, and more.
Who we are:
Vertoz (NSEI: VERTOZ), an AI-powered Mad Tech and Cloud Tech Platform offering Digital Advertising, Marketing and Monetization (Mad Tech) & Digital Identity, and Cloud Infrastructure (Cloud Tech) caters to Businesses, Digital Marketers, Advertising Agencies, Digital Publishers, Cloud Providers, and Technology companies. For more details, please visit our website here.
What you will do:

•Handle customer technical queries through tickets, email, and phone.
•Troubleshoot server, hosting, email, DNS, networking, and connectivity issues.
•Analyze basic logs, error messages, and system alerts.
•Resolve issues within defined SLAs or escalate them appropriately.
•Document troubleshooting steps and resolutions.
•Coordinate with internal technical teams when required.
•Continuously develop technical knowledge and troubleshooting skills.

Requirements

•BscIT, Computer Science, Engineer or equivalent




•0–6 months of experience; freshers with relevant technical knowledge are welcome.
•Basic knowledge of Linux/Windows and networking fundamentals.
•Understanding DNS, TCP/IP, email protocols, and web hosting.
•Good analytical and problem-solving skills.
•Good verbal and written communication.
•Willingness to work in rotational shifts, if required.
•Strong willingness to learn and take ownership of customer issues.

Advantages•No dress codes
•Flexible working hours
•5 days working
•24 Annual Leaves
•International Presence
•Celebrations
•Team outings
Requirements
•BscIT, Computer Science, Engineer or equivalent •0–6 months of experience; freshers with relevant technical knowledge are welcome. · •Basic knowledge of Linux/Windows and networking fundamentals. · •Understanding DNS, TCP/IP, email protocols, and web hosting. · •Good analytical and problem-solving skills. · •Good verbal and written communication. · •Willingness to work in rotational shifts, if required. · •Strong willingness to learn and take ownership of customer issues.

📌 Technical Support Engineer- Qualispace (India)
🏢 Vertoz
📍 India