Key Responsibilities

Customer Engineering & Project Management

- Manage the execution of industrial and medical installation projects within approved timelines, budgets, and quality standards.
- Conduct site surveys, technical assessments, and feasibility studies for new customer requirements.
- Coordinate with customers, engineering teams, contractors, vendors, and internal stakeholders for smooth project execution.
- Ensure all installations are completed in accordance with approved technical specifications, safety standards, and best practices.
- Maintain project documentation, records, drawings, reports, and other relevant project files.
- Ensure 100% statutory and regulatory compliance across customer installations.

Maintenance & Service Operations

- Plan and schedule preventive maintenance activities in line with CAMS cycles and defined maintenance schedules.
- Coordinate breakdown maintenance and ensure equipment issues are resolved within agreed timelines.
- Monitor equipment performance, reliability, and availability across customer sites.
- Ensure all assets and installations are maintained as per prescribed maintenance standards.
- Identify recurring equipment issues and implement appropriate corrective and preventive actions.
- Ensure statutory inspections, certifications, and maintenance requirements are completed on time.

Safety Management

- Implement and monitor safety plans across customer engineering activities.
- Ensure compliance with company HSE policies, statutory regulations, and site safety standards.
- Promote a strong safety-first culture among employees, contractors, customers, and other stakeholders.
- Monitor safe working practices during installation, maintenance, and service activities.
- Ensure timely reporting and documentation of incidents, near misses,



and unsafe conditions.

Customer Relationship & Service Management

- Act as the key point of contact for customers regarding engineering services, installations, maintenance, and technical issues.
- Ensure customer complaints and service requests are attended to within agreed response and resolution timelines.
- Drive high levels of customer satisfaction through reliable and responsive engineering services.
- Provide technical guidance and support to customers for safe and efficient operation of installed systems.
- Conduct customer training on the secure operation, handling, and maintenance of systems and equipment.
- Develop strong customer relationships and identify opportunities for improving service quality.

Material & Vendor Management

- Plan material and service requirements for projects and maintenance activities.
- Raise material and service indents through ERP systems and coordinate for timely availability.
- Coordinate with procurement and supply-chain teams to ensure uninterrupted project and maintenance activities.
- Identify, evaluate, and develop new vendors and service providers.
- Monitor vendor performance in terms of quality, cost, delivery, and safety.

Team & Contractor Management

- Lead and manage customer engineering service teams, technicians, and contract personnel.
- Plan manpower requirements and ensure effective deployment of engineering resources across customer sites.
- Monitor employee and contractor performance and ensure adherence to operational and safety standards.
- Ensure contractors comply with contractual, technical, quality, and HSE requirements.
- Conduct technical, operational, and safety training for engineering and contract teams.
- Support team development through continuous training, skill enhancement, and performance management.

📌 Manager – Customer Engineering Services (India)
🏢 Saaki Argus And Averil Consulting
📍 India