KEY RESPONSIBILITY/ACCOUNTABILITY Responsible for the technical support and application support as required (Customer services) to the existing installation base of devices in the defined territory or Outside territory whenever required. Responsible & Accountable for Installation and User training (Both Public and Private Customers). Responsible & Accountable for Handling all the account allotted to him/her and also keeping all the accountable devices under contract. Responsible & Accountable for Maintaining Documentation - Installation reports, Service reports, Tour plan, Collection of Customer feedback & Customer Master lists. Responsible for intimation of Relocation of existing Installed devices to RSM / RAM. Responsible & Accountable for maintaining the list of Spare parts & Device accessories. Responsible & Accountable for Handling customer complaints, Troubleshooting, Breakdown calls, Preventive Maintenance & Ensuring timely resolution of all complaints. Responsible for handling electronic media platform for Service Operations, Ticket Management, Dashboard Operations and Regular Monitoring. Responsible for Collection of AMC/CMC & Service Revenue. Responsible for sending Material request for Spares to RSM.

📌 Officer - Engineering Services (Malda)
🏢 Molbio Diagnostics
📍 Malda