About Anoud TechnologiesAnoud Technologies builds scalable, high-quality Insurance product solutions, partnering closely with global stakeholders and delivery teams.The RoleAnoud is hiring an Operations Delivery Manager to own end-to-end delivery of our Insurance product implementation for onshore/global clients, working out of our Chennai offshore team. This is an application implementation delivery role – the person will lead product configuration, rollout, and go-live delivery for insurance clients, not infrastructure or platform operations. Strong stakeholder management is core to this role, as the person will be the primary bridge between onshore business/client stakeholders and the offshore implementation team.Key Responsibilities1. Insurance Product Implementation & Delivery ManagementOwn end-to-end delivery of Insurance product implementations – configuration, testing, UAT, and go-liveEnsure implementation delivery consistently meets agreed SLAs, OLAs, KPIs, and client expectationsEstablish clear ownership, accountability, and governance across implementation and engineering teamsMonitor delivery performance, identify implementation risks, and initiate corrective actionsDrive delivery maturity through standardization, automation, process improvement, and implementation best practicesEnsure business-critical product rollouts have appropriate coverage, documented procedures, and escalation mechanismsMaintain a strong focus on delivery quality, client satisfaction, and product reliabilityProvide regular management reporting covering implementation health, risks, issues, and improvement initiatives2.



Stakeholder Management (Core Strength Required)Act as the primary offshore point of contact for onshore/global client stakeholders and leadershipLead client and internal governance calls, presenting delivery status, risks, and outcomes with clarity and confidenceBuild and maintain trusted, long-term relationships with client stakeholders across business and technologyOwn escalations end-to-end – fast resolution, transparent and proactive communicationManage expectations across multiple stakeholder groups (client, onshore leadership, offshore delivery team) simultaneously3. Team & People ManagementManage and grow team leads and implementation/delivery managersOwn capacity planning and resource allocation across implementation projectsBuild a culture of ownership and accountability; support growth opportunities and succession planning4. AI-Enabled DeliveryActively use AI tools in day-to-day delivery work – reporting, status updates, documentation, risk analysis, and productivity tasksChampion the adoption of AI-assisted workflows within the delivery team to improve speed and qualityComfortable evaluating and recommending AI tools that can streamline implementation and operational processes5. ReportingOwn weekly/monthly implementation reporting:



SLA adherence, delivery timelines, quality, risk status, and client feedbackRequired Experience12–16 years in IT Delivery Management, Implementation Management, or Insurance Technology Delivery6–8 years specifically managing offshore delivery/implementation teams reporting into onshore/global stakeholdersMandatory: Experience delivering Insurance product implementations (policy admin, claims, underwriting, or related insurance platforms)Proven, demonstrable strength in stakeholder management – client-facing experience is essential, not just internal team coordinationComfortable using AI tools daily as part of delivery workflow (reporting, documentation, analysis)Demonstrated ownership of delivery governance and KPI reportingRequired SkillsInsurance Product Implementation
- Application Delivery Management
- Stakeholder & Client Management
- SLA/OLA Management
- Delivery Governance
- Team Leadership
- Capacity Planning
- Risk & Escalation Management
- Process Improvement
- AI-Assisted Delivery PracticesPreferred CertificationsPMP (Project Management Professional) – Preferred for strong project, delivery, planning, risk, budget, and stakeholder management capabilitiesITIL 4 Foundation / Managing Professional – Preferred for service management, incident, problem, change, and governance experiencePRINCE2 Practitioner – Preferred for structured project governance and delivery controlsAgile / Scrum certification – Desirable for Agile, DevOps, and product-oriented delivery environments

📌 Operations Delivery Manager – Insurance Product Implementation (Chennai)
🏢 Anoud Technologies
📍 Chennai