Job SummaryWe are seeking an experienced SAP Service Delivery Manager with over 10 years of experience in managing SAP application services, support operations, and transformation initiatives across SAP ECC and SAP S/4HANA environments. The ideal candidate will be responsible for ensuring high-quality service delivery, driving continuous improvement, managing stakeholder relationships, and leading support and enhancement teams in a global delivery model. This role requires robust expertise in SAP operations, ITIL-based service management, incident/problem management, and SAP transformation programs.Key ResponsibilitiesLead end-to-end SAP service delivery for SAP ECC and SAP S/4HANA landscapes, ensuring adherence to agreed SLAs and KPIs.Manage SAP AMS (Application Management Services), support, enhancement, and project delivery engagements.Act as the primary point of contact for business stakeholders, leadership teams, and service providers.Drive service governance through regular operational reviews, steering committee meetings, and performance reporting.Oversee Incident, Problem, Change, Release, and Service Request Management processes following ITIL best practices.Ensure stability, availability, and performance optimization of SAP systems and integrated applications.Lead SAP S/4HANA transformation, migration, rollout, upgrade, and adoption initiatives from a service delivery perspective.Manage cross-functional SAP teams spanning Finance, Supply Chain, Manufacturing, Procurement, Sales, and Basis domains.Monitor resource utilization, capacity planning, budget management, and vendor performance.Identify opportunities for automation, process optimization,



and continuous service improvement.Coordinate with SAP Basis, Infrastructure, Security, and Integration teams to ensure seamless operations.Provide leadership, mentoring, and performance management for SAP support and delivery teams.Required Technical SkillsPrimary SkillsSAP ECC Application Support and Service DeliverySAP S/4HANA Support and OperationsSAP AMS (Application Management Services)SAP Incident, Problem, and Change ManagementSAP Governance and Service ManagementSAP Release and Deployment ManagementSAP Service Transition ManagementSAP Program and Stakeholder ManagementSecondary SkillsSAP Basis and Landscape Management (working knowledge)SAP Solution Manager / Focused RunSAP Fiori and SAP BTP awarenessSAP Integration Technologies (PI/PO, CPI)SAP Data Archiving and Performance OptimizationSAP Security and GRC conceptsSAP Analytics and Reporting solutionsAdditional / Good-to-Have SkillsSAP Activate MethodologySAP Cloud Solutions (RISE with SAP)Business Process Automation (RPA)IT Financial Management and Cost OptimizationAgile, Scrum, and DevOps practicesServiceNow or equivalent ITSM toolsSAP Signavio Process IntelligenceAI/ML-enabled SAP Operations monitoringQualifications & CertificationsEducational QualificationsBachelor's Degree in Engineering, Computer Science, Information Technology, or related discipline.Master's degree (MBA/MCA) preferred.Preferred CertificationsSAP S/4HANA Certification (any module)SAP Certified Technology Associate (desirable)ITIL Foundation / ITIL Intermediate CertificationPMP, Prince2, Agile, or Scrum CertificationSAP Activate Project Manager Certification (preferred)

📌 Sap Service Delivery Manager (Lucknow)
🏢 HCLTech
📍 Lucknow