Shopify/Gorgias Customer Support Representative (Remote, India)Every online store lives or dies by how it treats the person on the other end of the chat. At TalentPop App, we're building our own customer support team — one that knows Shopify and Gorgias inside out and uses that knowledge to turn a simple question into a great customer experience.We're hiring a Shopify/Gorgias Customer Support Representative to join our fully remote, full-time team — someone who wants real hands-on experience with tools that matter, working with a growing global brand.The basics:Pay: Paid in USD, hourly — your income holds its value, no matter what's happening with local exchange ratesFully remote, permanent — based in India. Open also to candidates from the Philippines, South Africa, and JamaicaWhat You'll DoRespond to customer inquiries through email, live chat, phone, and/or social media — promptly and professionallyAssist customers with order questions, shipping updates, product information, and returns, using Shopify and Gorgias as your core toolsDeliver consistent, high-quality responses that reflect our service standardsIdentify what a customer actually needs and provide thoughtful,



solutions-first supportEscalate complex issues to the right internal team when neededWhat We're Looking ForStrong written and verbal EnglishAt least 1 year of remote or online customer service experienceHands-on familiarity with Shopify and Gorgias (or similar tools like Zendesk) — a solid advantage, and a skill we'll help you build furtherSharp problem-solving skills and a customer-first mindsetReliable, detail-oriented, and comfortable managing multiple conversations at onceSelf-motivated and confident working independently in a remote setupTechnical RequirementsA personally owned PC or laptop (borrowed equipment not accepted)Minimum 25 Mbps upload and download speedA dedicated, quiet workspaceA backup internet connection (ISP backup required)Additional device specifications confirmed during the hiring processWhat We OfferA genuinely permanent work-from-home setupPaid time offHealth and dental insurance or a monthly health stipendHoliday bonusesAnnual performance-based increasesReal career growth as we continue to expand internationally — this role can be a strong stepping stone into e-commerce operations, customer experience leadership, or platform specializationHow to ApplyWhen prompted for an application code, use: CSR26Please note: only applications submitted with the correct code will be reviewed. Applications sent via email or LinkedIn messaging will not be considered.We look forward to reviewing your application!

📌 Shopify/ Gorgias Customer Support Representative (India)
🏢 TalentPop App
📍 India