Please Note: This role needs good exp into GST configurationImmediate joiners are preferred.. Role OverviewThe SAP SD Support Consultant will be responsible for day-to-day operational support of the Sales & Distribution module, ensuring smooth execution of Order-to-Cash (O2C) business processes. The role involves close interaction with business users, handling production issues, resolving incidents within SLA, and supporting continuous process improvement.2. Key ResponsibilitiesA. Business Process Support (O2C)Support end-to-end Order-to-Cash processes:Inquiry / QuotationSales Order creationDelivery & PickingBilling & InvoicingCredit ManagementUnderstand current business workflows and operational constraints.Identify gaps between business requirements and system behaviour.B. Daily End-User SupportHandle daily SAP SD incidents and service requests.Analyse and resolve errors in:Sales order processingDelivery creation and PGIBilling documentsPricing conditionsOutput determination (invoice, delivery note, packing list)Provide workarounds and permanent fixes for recurring issues.C. Configuration & Issue ResolutionTroubleshoot and maintain SD configurations:Pricing procedures & condition recordsCopy controlOutput determinationIncompletion proceduresSchedule linesPartner determinationIdentify configuration-related root causes and propose corrective actions.D. Integration SupportSupport SD integration with:FI (account determination, revenue posting, tax)MM (ATP, delivery, stock, billing relevance)WM/EWM (picking, packing, delivery processing)Coordinate with FI/MM consultants for cross-module issues.E. Master Data SupportSupport and validate:Customer master dataMaterial master (sales views)Pricing and tax master dataAssist users in correcting master data issues impacting transactions.F.



Change & Enhancement SupportAnalyse business change requests and feasibility.Prepare functional specifications for enhancements.Support testing (UAT) and transport activities.Ensure proper documentation and change compliance.3. Daily ResponsibilitiesResolve high-priority user issues impacting billing, dispatch, or sales.Monitor stuck deliveries, billing blocks, credit blocks.Support pricing/tax discrepancies.Coordinate with support lead for escalations.Update tickets in ITSM tools 4. Weekly / Periodic ResponsibilitiesParticipate in weekly support review meetings.Analyze recurring issues and prepare RCA.Support month-end billing and revenue closing activities.Conduct user training / refreshers on SD transactions.5. Required Skills & ExperienceTechnical Skills4–8 years of SAP SD experience (Support/AMS preferred).Robust understanding of O2C business processes.Hands-on experience in production issue handling.Good knowledge of pricing, tax, billing, credit management.Understanding of SD–FI and SD–MM integration.Soft SkillsStrong communication with business users.Ability to work under pressure during critical business cycles.Analytical and problem-solving mindset.Ownership and accountability for issues.6. Tools & SystemsSAP ECC / S/4HANA (SD)SAP GUI / FioriITSM tools (ServiceNow, JIRA, SAP Solution Manager)Basic knowledge of debugging / log analysis (functional level)7. Key DeliverablesStable day-to-day SD operations.Reduced incident recurrence.Improved user satisfaction.Accurate documentation of issues and solutions.Support for continuous business improvement.8. Preferred (Nice to Have)Experience in S/4HANA SD or S/4HANA Migration.Exposure to pricing routines, user exits, or enhancements.Experience with E-Invoicing / GST / regional tax compliance.Exposure to Fiori SD apps.

📌 Sap Sd- Gst Consultant (Bengaluru)
🏢 ETG
📍 Bengaluru